This Privacy Policy explains how AACIO (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you:

(a) visit our website at https://aacio.io;

(b) contact us or become our client; or

(c) use our software, sub-accounts, services, or support that we provide (collectively, the “Services”).

IMPORTANT CONTEXT (PLATFORM PROVIDERS)

We may deliver parts of our Services using third-party platforms and infrastructure providers (for example, marketing automation, CRM, messaging, or analytics providers). These providers may process data on our behalf as “processors” or “sub-processors,” subject to their own terms and privacy policies. Our clients remain responsible for their own use of client-contact data they upload or process via the Services.

1) WHO WE ARE

Company: AACIO

Email: hero@aacio.io

Privacy Contact (DPO/Privacy Officer): hero@aacio.io

2) SCOPE: TWO TYPES OF PERSONAL INFORMATION

A. “Business Data” (our own leads/clients)

This includes data from people who visit our site, request demos, message us, sign contracts, or pay invoices.

B. “Client Data” (our clients’ contacts)

If you are our client, you may upload or process personal information about your own customers/leads/contacts (for example: names, emails, phone numbers, appointment details, message content). In that case:

- Our client is typically the “controller” of that Client Data.

- We process Client Data to provide the Services, following our client’s instructions and our contract.

If you are an end user/lead of one of our clients, please contact that client directly for privacy requests about your data.

3) INFORMATION WE COLLECT

Depending on how you use the Services, we may collect:

A. Identifiers & Contact Info

Name, email, phone number, business name, role/title, social profile links (if provided).

B. Account & Usage Data

Login/account details, settings, activity logs, IP address, device/browser information, referral URLs, and interactions with features.

C. Communications

Emails, messages, call notes, support tickets, form entries, and attachments you send us.

D. Billing & Transaction Data

Invoices, plan information, payment status, transaction records. (Payment details are typically handled by payment processors.)

E. Cookies & Similar Technologies

Cookies/pixels/local storage used for basic site functionality, analytics, and marketing attribution (where enabled).

4) HOW WE USE PERSONAL INFORMATION

We use personal information to:

- Provide, operate, and maintain the Services

- Set up and manage accounts/sub-accounts

- Respond to inquiries and provide support

- Send service communications (e.g., onboarding, updates, security notices)

- Process payments and prevent fraud

- Analyze and improve performance and user experience

- Comply with legal obligations and enforce agreements

- Marketing: send promotional communications where permitted (with opt-out options)

5) LEGAL BASES (WHERE APPLICABLE)

Depending on jurisdiction, we process personal information based on one or more of:

- Contract necessity (to deliver the Services)

- Consent (e.g., marketing opt-ins, where required)

- Legitimate interests (e.g., service improvement, security, fraud prevention)

- Legal obligation (e.g., tax, regulatory, lawful requests)

6) HOW WE SHARE PERSONAL INFORMATION

We may share personal information with:

A. Service Providers (Processors/Sub-processors)

Hosting, analytics, customer support tools, payment processors, email/messaging/calling providers, and other vendors needed to operate the Services.

B. Platform & Infrastructure Providers

If we use third-party platforms to deliver functionality (CRM/automation/messaging), those providers may process data on our behalf.

C. Legal & Safety

If required by law, court order, subpoena, or to protect rights, safety, and security.

D. Business Transfers

If we’re involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction.

We do not sell your personal information for monetary compensation.

7) INTERNATIONAL TRANSFERS

Our vendors and platform providers may operate globally. Your information may be processed outside your country. Where required, we use appropriate safeguards (contractual protections and security measures).

8) DATA RETENTION

We keep personal information only as long as needed for the purposes described in this Policy, including legal, accounting, and security needs.

- Business Data: retained based on our operational and legal requirements.

- Client Data: retained according to our contract with the client and applicable law; clients control their own retention decisions within the limits of the platform.

9) SECURITY

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure.

10) YOUR RIGHTS

Depending on your location and applicable law, you may have rights such as:

- Right to be informed

- Right to access

- Right to correct/rectify

- Right to object to processing

- Right to deletion/erasure or blocking (where applicable)

- Right to data portability (where applicable)

- Right to withdraw consent (where processing is based on consent)

HOW TO EXERCISE RIGHTS

Email us at [DPO/PRIVACY CONTACT EMAIL]. We may need to verify identity. If your request concerns Client Data controlled by one of our clients, we may direct you to that client.

Philippines note: You may also contact the National Privacy Commission if you believe your rights are being violated.

11) CHILDREN’S PRIVACY

Our Services are not intended for children and minors under 21 years old. We do not knowingly collect personal information from minors.

12) THIRD-PARTY LINKS

Our website or Services may link to third-party sites. Their privacy practices are governed by their own policies.

13) CHANGES TO THIS POLICY

We may update this Policy from time to time. The “Effective Date” will reflect the latest version. Material changes will be communicated where required.

14) CONTACT US

AACIO

hero@aacio.io

Privacy Contact: hero@aacio.io