Terms and Conditions

These Terms of Service (“Terms”) govern your access to and use of the website at https://aacio.io and the services, software, sub-accounts, support, and related offerings provided by AACIO (“we,” “us,” “our”) (collectively, the “Services”).

BY USING THE SERVICES, YOU AGREE TO THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1) DEFINITIONS

“Client” means the person or business purchasing or using the Services from us.

“End User” means a person whose personal information is processed by a Client using the Services (e.g., Client’s lead/customer).

“Client Data” means data submitted to the Services by or on behalf of a Client, including personal information of End Users.

2) ELIGIBILITY & AUTHORITY

You must be legally capable of entering into a binding contract. If you use the Services on behalf of a company, you represent you have authority to bind that company.

3) ACCOUNT REGISTRATION & SECURITY

You are responsible for:

- maintaining accurate account information,

- safeguarding credentials,

- all activity that occurs under your account.

Notify us immediately of unauthorized access.

4) SERVICES WE PROVIDE

We provide access to software features (which may include CRM, marketing automation, messaging, funnels/pages, scheduling, and reporting) plus onboarding/support depending on your plan.

We may update, change, or discontinue features at any time.

5) THIRD-PARTY PLATFORMS & PROVIDERS

Some parts of the Services may be delivered using third-party platforms, infrastructure, and telecommunications providers.

- Your use of those components may also be subject to third-party terms and policies.

- We are not responsible for third-party outages, delivery failures, carrier filtering, or platform-level restrictions.

6) CLIENT RESPONSIBILITIES (CRITICAL)

You agree that you are solely responsible for:

A. Compliance With Laws

All applicable privacy, marketing, anti-spam, consumer protection, and communications laws (including rules for email/SMS/voice where used).

B. Proper Consents

Obtaining all necessary consents/permissions from End Users before collecting, uploading, or messaging them.

C. Client Data & Data Subject Requests

You control and own your Client Data. You must manage and respond to End User requests (access, deletion, correction, portability, objection) as required by law. If we receive a request related to your Client Data, we may direct it to you.

D. Content & Conduct

All content you send, publish, or store through the Services (including messages, funnels, and automations).

7) ACCEPTABLE USE

You will not use the Services to:

- send unlawful, deceptive, harassing, abusive, or discriminatory content

- spam or send messages without required consent

- distribute malware or attempt unauthorized access

- infringe intellectual property rights

- process sensitive data unlawfully (e.g., medical/financial IDs) without proper legal basis and safeguards

- violate platform or carrier policies (including messaging rules)

We may suspend or terminate accounts involved in prohibited activity.

8) FEES, BILLING, AND REFUNDS

A. Fees

You agree to pay fees for the plan you select and any add-ons/usage charges.

B. Billing

Billing may be recurring (monthly/quarterly/annual). You authorize us (or our payment processor) to charge your payment method.

C. Late/Failed Payments

We may suspend access for non-payment.

D. Refunds

Refund policy: https://aacio.io/refund.

Fees are non-refundable once billed. Exceptions at our sole discretion.

9) INTELLECTUAL PROPERTY

We own the Services, our branding, templates (unless stated otherwise), and materials we provide. You receive a limited, non-exclusive, non-transferable license to use the Services during your subscription.

10) CLIENT DATA; LICENSE TO OPERATE

You grant us a limited right to host, process, transmit, and display Client Data solely to provide and improve the Services, provide support, and comply with legal obligations.

11) CONFIDENTIALITY

Each party may receive confidential information from the other. Both parties agree not to disclose confidential information except as needed to perform obligations or as required by law.

12) DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee uninterrupted operation, perfect deliverability, or specific business outcomes.

13) LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

- WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

- OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 1 MONTH IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations. In that case, limitations apply to the fullest extent allowed.

14) INDEMNIFICATION

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from:

- your use of the Services,

- your content, messages, or automations,

- your violation of laws,

- your failure to obtain required consents,

- your Client Data and End User disputes.

15) SUSPENSION & TERMINATION

We may suspend or terminate access if you violate these Terms, fail to pay, or create legal/security risk.

You may terminate by canceling according to your plan terms. Upon termination, access may stop immediately and data retention/deletion will follow our policies and platform constraints.

16) CHANGES TO THE TERMS

We may update these Terms. Continued use after the effective date means you accept the updated Terms.

17) GOVERNING LAW & VENUE

These Terms are governed by the laws of the Republic of the Philippines, with exclusive venue in the courts of Cebu city, Cebu.